Observe and talk to people. Understand their needs. Create or change something. Test it and make tangible improvements for the business and users.

I’ve worked with Smart Energy GB, Department for Work & Pensions, Metro Bank, Zurich Insurance and PizzaExpress amongst others. Learn more about me or see how I work.

Improving Search with an Empathic Chatbot

Academic Paper
What

Research, Prototyping & Evaluation

Result

Measured impact on user perceptions

Digital Service Transition

Department for Work & Pensions
What

Research, Strategy & Service Design

Result

Improved information flow

UX Strategy for Internal Systems

Transport For London
What

Research & Strategy

Result

Strategic vision of service design

Onboarding UX Improvement

Department for Work & Pensions
What

Research, Prototyping, IA & Evaluation

Result

Reduction of dropouts & errors

Internet Banking UX Redesign

Metro Bank
What

Research, Prototyping, IA & Evaluation

Result

Iterations to improve task efficiencies