Department for Education (UK)
2019A national teacher job listings service
Doing » Research, Interaction design
Result » Beta digital platform creation
Department for International Trade (UK)
2018Brexit dependent service transition
Doing » Research, Interaction design
Result » Centralised international digital tool
Academic paper
2017Improving search with an empathic chatbot
Doing » Research, Mobile usability
Result » Measured impact on user perceptions
Department for Work & Pensions (UK)
2014Digital service transition
Doing » Research, UX Strategy & Service design
Result » Improved information flow
Transport For London
2014UX Strategy for internal systems
Doing » Research & UX Strategy
Result » Strategic vision of service design
Metro Bank
2012Internet Banking iteration
Doing » Research, Prototyping, IA & Evaluation
Result » Iterations to improve task efficiencies