Improving Search with an Empathic Chatbot

Academic Paper
What

Research, Prototyping & Evaluation

Result

Measured impact on user perceptions

Digital Service Transition

Department for Work & Pensions
What

Research, Strategy & Service Design

Result

Improved information flow

UX Strategy for Internal Systems

Transport For London
What

Research & Strategy

Result

Strategic vision of service design

Onboarding UX Improvement

Department for Work & Pensions
What

Research, Prototyping, IA & Evaluation

Result

Reduction of dropouts & errors

Internet Banking UX Redesign

Metro Bank
What

Research, Prototyping, IA & Evaluation

Result

Iterations to improve task efficiencies